Frequently Asked Questions


What do I need to apply for an account?

Please click here for the required documents to open an account at branch.

Open an account by mail

Customers who wish to use International Cash service or the overseas remittance service are required to notify their Individual Number, also called "My Number".
Please click here for details about indivual Number.

"U.S. citizens (U.S. nationals)" or "U.S. permanent residents (Green Card holders)" are required to submit additional IRS forms in order to open an account.
Please click here for details.

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