Frequently Asked Questions


Can I withdraw cash from overseas ATMs?

Yes, you can.

• How it works:
Yes you can. Funds will be deducted from your JPY savings account and automatically converted to the local foreign currency.
*Local ATM charges may apply.
• Fees:
In some cases, there will be charge for the use of some cash dispensers and ATMs.
• Exchange rates:
The exchange rate for the overseas withdrawal will be based on that applied by Visa Worldwide, with a 4% fee added.
• ATMs which can be used:
more than 2.3 million ATMs worldwide displaying the VISA or PLUS symbol.

* Please note that overseas ATM withdrawal limit set to JPY 0 as a default setting. Therefore you are not able to use foreign ATM unless you raise the withdrawal limit. The daily withdrawal limit can be changed through Shinsei PowerDirect or call center.

Shinsei PowerCall:
From overseas: +81 3-5954-7763 (There will be a charge to dial this number.)
Toll-free phone number from the US and Canada: 1-866-744-6734
Toll-free within Japan: 0120-456-022

* In accordance with the Individual Number system effective from January 2016, customers who use the international cash service are required to register their Individual Number (also called "My Number") with us.

Please click here for details about ATM worldwide.

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