Frequently Asked Questions

Details

I forgot my "PowerDirect password".

If you have forgotten your PowerDirect password please contact Shinsei PowerCall to reset your PowerDirect password via automated voice system.

<Shinsei PowerCall>
【From Japan】
0120-301-231(press *77 for English assistance)(Available 24/7)
*Toll-free

【From the US and Canada】
1-866-744-6734(press *772 for English assistance)(Available 24/7)
*Toll-free

【From overseas other than the US and Canada】
+81-3-5954-7763 (press *772 for English assistance)(Available 24/7)
*Phone Charges apply

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