Frequently Asked Questions

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Changing your 4 digit PIN.

To change your PIN, please call 0120-456-022/press *3→1 to change your PIN by automated voice guidance. You will be required to enter your branch code, account number and current PIN on the automated voice system. Your new PIN will be reflected in 10 to 60 minutes. (In case you change PIN during nighttime or on holidays, the change will be reflected in the midnight or in next morning depending on the hour.)

>Forgot your PIN? Please click here.

Please note trivial PIN such as "1234" , consecutive numbers "0000、1111", PIN using part of your birthday or telephone number will not be accepted.
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