FAQ

Please confirm the details of the five stages in our Shinsei Step-Up Program; “Diamond”,“Platinum”, “Gold”, "Silver" and “Standard”. For details, please click here. Each stag...

Individual Number (also called “My Number”) is a 12 digit number issued to individuals residing in Japan. The Individual Number will be used for administrative procedures relat...

Remittances made from the PowerFlex account(GoRemit app) Yen savings account Japanese Yen 2,000 yen ＜Remittances to the Shinsei Bank SMBC...

・When making a foreign currency remittance by withdrawing from your PowerFlex Yen Deposit Account, remittance request instructions received by 3:00 p.m. on a business day wil...

Alert emails will notify you of the following services to your registered email address. Alert email address can be registered from Power Direct(Internet banking). - Alert emai...

You can use your SBI Shinsei Bank cash card at numerous domestic ATM locations in Japan.The following ATMs are available 24/7, for deposits, withdrawals and balance inquiries ...

Setting up a time deposits, trading foreign currencies(JPY⇔foreign currency, foreign currency⇔foreign currency), balance inquiries, domestic transfers and changing ATM...

If the Internet connection is cut off while entering data or while it is being processed, the data will become invalid.Please check if the transaction was processed correctly by...

The number of free domestic transfer depends on the customer's account stage. For details, please click here.

If you have not made an overseas remittance in over 2 years , you account will be automatically closed. Please reapply for a new account. ※You account will not be close...