Frequently Asked Questions

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How can I change my PIN?

Please call 0120-456-272(press *77 for English assistance)(Available 24/7 by automated voice guidance). You will be required to enter your branch code, account number and current PIN on the automated voice system. Your new PIN will be reflected in 10 to 60 minutes. (In case you change PIN during nighttime or on holidays, the change will be reflected at midnight or the following morning depending on the hour.)

>Forgot your PIN? Please click here.

Please note trivial PIN such as "1234" , consecutive numbers "0000、1111", PIN using part of your birthday or telephone number will not be accepted.

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