Frequently Asked Questions

Changing your address

How do I change my address/phone number ?

Please contact 0120-456-022(press *32 for English assistance)(Hours:8:00am to 9:00pm/365days)

Your information will be updated over the phone.

In case you have additional accounts/services below,the changes will be processed by paper application form with valid identification.(i.e. Residence card)

Investment account/Rakuten Brokerage account
Insurance products/Go Remit service/GAICA prepaid card

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