FAQ

Details

What is the ATM transaction fee?
You can use your Shinsei Bank cash card at numerous domestic ATM locations in Japan.

The following ATMs are available 24/7, for deposits (free of charge for all stage customers) withdrawals (free of charge for Gold and Platinum stage customers) and balance inquires (free of charge for all stage customers)
♦Seven Bank ATMs:available at Seven Eleven convenience stores and Ito Yokado super markets.
♦E-net ATMs:available at FamilyMart, Daily Yamazaki, Lawson and Three-F convenience stores.
♦Lawson ATMs:available at Lawson convenience stores.
♦AEON Bank ATMs:available at AEON, MaxValue, Daiei, Maruetsu super markets and at Mini Stop convenience stores

In addition, you can also access your account from ATMs at major banks and the Japan Post Bank. ATM fees will be a flat rate of 110 yen (incl. tax) per withdrawal, however please note the ATM operating hours and transactions may be limited according the ATM.

【Important Notice】
Revision to free-of-charge ATM withdrawal fees at our partner ATMs
From January 25th, 2021 free-of-charge ATM withdrawal fees will no longer be applied to withdrawals by Shinsei Platinum and Shinsei Gold customers using ATMs of Japan Post Bank, Major City banks, Mitsubishi UFJ Trust and Banking, Sumitomo Mitsui Trust Bank and Shoko Chukin Bank.
Please click here for confirm the details.
Please click here for more details about ATM services.

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