FAQ

Opening your account

Can I choose my own PIN?
If you open your account by postal mail, your PIN will be set by Shinsei Bank at random and sent to your registered address by non-forwardable certified mail.
If you open your account at one of our branches, you can pick your own PIN at the counter.
*For some cases, your PIN will be sent to your registered address.

You can change your PIN 24/7 by automated voice guidance at 0120-456-272
※Please follow the voice guidance.

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