Frequently Asked Questions

Opening your account

How is the PIN decided for the cash card?

* Please be sure to check: In-store, contact center and other services to prevent the spread of the COVID-19
If you open your account by mail, your PIN will be set by Shinsei Bank at random. You can change your PIN on the automated voice system by contacting 0120-456-272 (24-hour service).
If you open your account at one of our branches, you can pick your 4-digit number of your choice. *Please note that under some conditions, we need to issue your cash card by mail even if you open your account at branches.

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