Frequently Asked Questions

Using online banking

What should I do if I have lost my smartphone which has my Smartphone Authentication registered on it?

* Please be sure to check: In-store, contact center and other services to prevent the spread of the COVID-19

We will need to suspend the Smartphone Authentication on your smartphone right away.
Please contact us at Shinsei PowerCall (call center) with your account number and 4 digit PIN code at hand.

【Shinsei PowerCall】
1) Please call 0120-456-858
2) Press [*77][1]=>[2]
※If the lines are busy, a different announcement will be played before the option menu. In this case, please follow the instructions from this guidance first before pressing [*77][1]=>[2].
3) Please speak with the representative.
※Available 24hrs/365days

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