FAQ

Customer Service

What is an alert email?
Alert emails will notify you of the following services to your registered email address. Alert email address can be registered from PowerDirect(Internet banking).
- Alert email address is registered, changed or deleted
- Unsuccessful domestic fund transfer(s)
- ATM withdrawal
- ATM/J-debit limit change
- Domestic Fund Transfer limit change
- PowerYokin transfer limit changes to Yen savings account
- PowerDirect password change
- Latest update for monthly E-statement
- Campaign entry, Re-entry, Cancellation

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