FAQ
Cannot log in to Internet banking (PowerDirect)
Your Internet banking account has been locked due to several invalid login attempts.
・In case you forgot your Power Direct password, contact 0120-301-231(Available 24/7) and reset your password via automated voice system.
※Please follow the voice guidance.
・In case you forgot your 4 digit PIN, please make a request for reissue of your PIN via Procedure request form.
・If the internet banking is locked out or if you have forgotten your password, please click here to reset it.
・If you get the message "Account Locked: Too many invalid attempts", please click here to unlock it.
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