FAQ

Cannot log in to Internet banking (PowerDirect)

When I try to login, I get the message "Account Locked: Too many invalid attempts".

Your Internet banking account has been locked due to several invalid login attempts.

・In case you forgot your Power Direct password, contact 0120-301-231(Available 24/7) and reset your password via automated voice system.
※Please follow the voice guidance.

・In case you forgot your 4 digit PIN, please make a request for reissue of your PIN via Procedure request form.

・If you have forgotten your password, please click here to reset it.

・If you get the message "Account Locked: Too many invalid attempts", please click here to unlock it.



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