FAQ

Cannot log in to Internet banking (PowerDirect)

When I tried to login, I get a message "Login failed, please recheck your information".

The following factors can be the cause of this problem:

①Entered wrong account number
②Entered incorrect Power Direct password

・In case you forgot your 4 digit PIN, please make a request for reissue of your PIN via Procedure request form.

・In case you forgot your 4 digit PIN, contact the following number to have your new PIN reissued. 0120-456-272(Hours: Weekdays/Saturdays 8:30 ~ 17:30).
※Please follow the voice guidance.



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