Cannot log in to Internet banking (PowerDirect)

When I tried to login, I get a message "Login failed, please recheck your information".
The following factors can be the cause of this problem:

① Entered wrong account number
③ Entered incorrect PowerDirect password

・In case you forgot your PowerDirect Password, contact 0120-301-231(Available 24/7) and reset your password via automated voice system.
※Please follow the voice guidance.
・In case you forgot your 4 digit PIN, contact the following number to have your new PIN reissued. 0120-456-272(Hours: Weekdays/Saturdays 8:30 ~ 17:30).
※Please follow the voice guidance.

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