FAQ

Forgot PIN

I forgot my 4digit PIN code. How can I reissue my PIN?
You can make a request for reissue of your new PIN code via Procedure Request form.
*If you need to update your address, please first register your new address and make a request via Procedure Request form.
(For more information about changing your address via Shinsei Power Direct, please click here.)

Your new PIN code will be sent by non forwardable certified postal mail to your registered address in approximately 1 week.

If you have any trouble, please contact 0120-456-022 (Hours:8:30am to 5:30pm/Weekdays and Saturdays).

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