Frequently Asked Questions

Report a lost or stolen ATM card

Where can I report a lost or stolen ATM card?

* Please be sure to check: In-store, contact center and other services to prevent the spread of the COVID-19

Please contact either the contact center (Shinsei PowerCall) or Chat service to suspend the withdrawal function of your cash card.
Once your cash card has been stopped, please reissue your new cash card by either Procedure Request Form or at the call center.

【Chat】(Available only for stopping the withdrawal function of your cash card)
Please communicate to the Chat representative that your cash card was lost/stolen.
※Hours: 9:00~17:00 on weekdays (subject to availablity)
※Important※ Please request for your new cash card by Procedure Request Form or by calling the contact center (Shinsei PowerCall).
※Available in Japan and from overseas (When using Chat service from overseas, you may not be able to use this service dues to local laws, regulations, internet connection or PC eniviroment)

【Shinsei PowerCall】
Please contact 0120-456-022 and tell the representative that your cash card has been lost/stolen.
※Stopping your cash card: available 24hrs/365days
※Reissuing your cash card: available everyday 8AM-9PM

For details when calling from overseas, please click here.
※Phone charges may apply



Did this FAQ solve your problem?

Yes

No

Page Top
Close