FAQ

Domestic ATMs/Deposit and withdrawals

Can I withdraw coins from a ATM?

Any balance under 1000 yen cannot be withdrawn from an ATM. Please use Power Direct (Internet banking) to transfer the amount including less than 1000 yen to a different bank account.

<Regarding free withdrawals for all customers from ATMs at affiliated convenience stores, etc.>
From 6th February 2023, the withdrawal fee from ATMs at affiliated convenience stores, etc. for all customers who hold an account with us is free of charge. Standard stage customers are limited to 5 free withdrawals a month, however to commemorate the change of the Bank's name, standard stage customers will also be able to enjoy unlimited free withdrawals until 6th April 2024.
*Please click here for details.

【Applicable affiliated convenience store, etc. ATMs】
Seven Bank ATMs, Enet ATMs, LAWSON ATMs, AEON BANK ATMs, Patsat ATMs, JR East Japan Railway ATMs (VIEW ALTTE).
*Please be advised that when using Japan Post Bank ATMs (including those located in Family Mart convenience stores), Major City Bank ATMs, Mitsubishi UJF Trust Bank ATMs, Sumitomo Mitsui Trust Bank ATMs, and Shoko Chukin Bank ATMs, a withdrawal fee of 110 yen (tax included) will be charged per withdrawal regardless of customer stage.



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