FAQ

Others

What is Request Procedure Form ?

By entering your account information we will be able to comply with your requests such as closing bank accounts and reissuing cards. Please follow the instructions printed below.
*Please make sure to read "About Request Procedure Form " before using this service.

STEP

1

Sending your Registered(Alert) Email Address

Enter your registered(Alert) email address and click "Send".

STEP

2

Receive email for Request Procedure Form

Receive the email, (as shown below ) from the email address you sent to us at STEP1 .

Subject :【Shinsei Bank】 Notification email for Request Procedure Form

At this stage, we will not be able to confirm if the email address you entered matches your registered alert email address . In case the email address does not match, you will not be able to proceed with this procedure form.

*If you have not received this email please check your registered alert email address and enter your alert email address again from the initial request form and send it to us.
*You will receive this email from the email domain "@shinseibank.com " When setting designated email domains, please allow the following domains ; "@shinseibank.com"and "@ml.shinseibank.com".

STEP

3

Submit your Request Procedure Form

When you receive the "Request Procedure Form", please proceed to the URL link attached in the message and enter the following required information in the form, and click "Send".

・Your Requested inquiry
・Your Name in full (in alphabet)
・Your Account Number (as shown on your cash card)
・Your Registered Address
・Your Date of Birth

STEP

4

Receive Acknowledgement email for your Request

Receive an email, titled as below to from the email address you sent to us at STEP 3 .
Subject:【Shinsei Bank】Acknowledgment (email address) of your Procedure Request Form

At this stage, we will not able to confirm if the email you entered matches your registered alert email address. In case the email address does not match, you will not be able to proceed with this procedure form.

Regarding our process of WebForm requests:

◆ Please note that it may take several days for the completion of your request, or there may be cases in which we are not able to process your request through this request form.
◆ Depending on the details of the request and the status of the account, the bank may contact you by email or telephone.
◆ We will basically contact you between 9am to 5pm. 

STEP

5

Receive email for Completion of your Request

You will receive Completion of your Request email to your registered (alert) email address.



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