FAQ

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Can I get a bank certificate issued in English?
We can issue you a bank certificate in English or Japanese and send it to you in approximately one week by postal mail.
*If you wish to simply confirm your account balance and/or transaction details, you can print out your monthly statements through Shinsei PowerDirect for free.
• Fees:
1100 yen for one copy

• How to apply:
Please contact 0120-456-022(Hours: Weekdays and Saturdays 8:30 ~ 17:30).

• How long it will take for the bank certificate to be issued:
It may take approximately a week.

• Balances which are recorded on:
Savings accounts, PowerYokin, Time Deposits, structured deposits and debentures.
Foreign currency balances will be recorded in their respective currencies.
In case you have a balance of a mutual fund, it will be appended by an attached paper. Home Mortgages*, card loan(s), MONEX Intermediary Service Account Products, and insurance products will not be stated.

Home Mortgages*, card loan(s), and insurance products will not be stated.

*For documents regarding MONEX Intermediary Service Account Products, please contact 0120-456-007 (Japanese Only, Hours:Weekdays and Saturdays 8:30 ~ 17:30)
(excluding bank holidays during year-end/New Years (12/31-1/3)

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