FAQ

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Can I get a bank certificate issued in English?
We can issue you a bank certificate in English or Japanese and send it to you in approximately one week by postal mail.
*If you wish to simply confirm your account balance and/or transaction details, you can print out your monthly statements through Shinsei PowerDirect for free.
• Fees:
1100 yen for one copy

• How to apply:
Please contact 0120-456-022(Hours: Weekdays and Saturdays 8:30 ~ 17:30).

• How long it will take for the bank certificate to be issued:
It may take approximately about a week.

• Balances which are recorded on:
Savings accounts, PowerYokin, Time Deposits, structured deposits and debentures.
Foreign currency balances will be recorded in their respective currencies.
In case you have a balance of a mutual fund, it will be appended by an attached paper.

Home Mortgages*, card loan(s), and insurance products will not be stated.

*For documents regarding Home Mortgages, please contact 0120-456-515 (press *4 for English assistance)(Hours:9:00am to 5:00pm/Weekdays).
(excluding bank holidays during year-end/New Yeas (12/31-1/3)

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