Please click the channel for your desired procedure from the list below.
Category | Inquiry | Channel |
Regarding Internet Banking | ・Unlock and Reset Internet Banking password (Power Direct Password) ・Unlock security code card due to incorrect login attempt |
Automated voice system 0120-301-231 |
・Deregistration from smartphone authentication *Required when changing smartphone |
Please click here | |
Regarding Re-issuing of various items and Issuing of Balance Certificate | ・Re-issue Cash Card ・Re-issue Monthly Statement ・Re-issue PIN |
Procedure Request Form |
・Issue Balance Certificate | Please click here | |
Changing of Personal Details | ・Change Name, Address, Phone number / Register or Change Alert E-mail Address | Internet banking |
Closing Account | ・Closing an Account with No Balance | Procedure Request Form |
Regarding Transfers | ・Domestic Fund Transfer ・Domestic Fund Transfer Inquiry |
Internet banking |
・International Wire Transfer | GoRemit *Separate application is required. |
|
・Errors/problems when making a transfer | Please click here | |
Limit Changes | ・ATM、J-Debit Withdrawal Limit Change | Internet banking |
・Daily Domestic Fund Transfer Limit Change Up to 2 million Yen | Internet banking | |
・Daily Domestic Fund Transfer Limit Change More than 2 million Yen |
Please click here |
Relevant Categories
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