Frequently Asked Questions


【GoRemit Online Remittance Service(Smartphone App) *for Individuals】I can't log in to the Smartphone App

* Please be sure to check: In-store, contact center and other services to prevent the spread of the COVID-19

Please check the following

Did you enter the correct login ID / password?
Your login ID is the email address you registered with GoRemit.
After you register your e-mail address, a temporary password will be sent by e-mail. If you log in with a temporary password, you will be take to the password change screen where you are required to set up a new password of your choice. After that, please take care to correctly enter the password you set.

Please try resetting your password
If you choose to reset your password, the password reset URL will be sent to your registered e-mail address. Please click on the URL and set up a new password.

※Have you correctly entered uppercase and lowercase letters correctly with half-size characters?
Passwords are case sensitive, so if you entered uppercase letters when setting up your password, you cannot log in with lowercase letters.

If you still cannot log in after checking the above, please contact GoRemit customer service (0120-227-503 weekdays from 9:00am ~ 5:00pm).

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