Check your account balance through our online banking service, Shinsei PowerDirect, or at an ATM.
If you have a 0 balance in your account,
Close your account by Request Procedure Form
If you have money in your account,
you are encouraged to transfer the money online to your account at another bank.
Online fund transfers can be made free of charge depending on your stage of our Step Up program.
When you transfer the money and your account is empty, call Shinsei PowerCall*1 to close your account over the phone*2.
and wish to proceed to the account closure procedures leaving the money in your account.
The money will be transferred to your designated account at another bank for a fee of JPY 529.
If the amount of money in your account is JPY 529 or less, it will be transferred free of charge.
Call Shinsei PowerCall*1 to get the account closure request form.
Fill in, sign (or affix your registered seal), and mail the form to us.
Your account will be closed in 10 days after your mail the form as long as the form is perfectly filled in.
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*Please note that we are not able to answer your inquiries via this form so
please do not send us your account information, personal information, etc.