FAQ

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How do I close my account?
Accounts can be closed via our call center, Shinsei PowerCall. Please follow the steps below.

Before contacting Shinsei PowerCall, check your account balance through our online banking service, Shinsei PowerDirect, or at an ATM.

Check your account balance through our online banking service, Shinsei PowerDirect, or at an ATM.

If you have a 0 balance in your account,

Close your account by Request Procedure Form

If you have money in your account,

you are encouraged to transfer the money online to your account at another bank.

Online fund transfers can be made free of charge depending on your stage of our Step Up program.

When you transfer the money and your account is empty, call Shinsei PowerCall*1 to close your account over the phone*2.

and wish to proceed to the account closure procedures leaving the money in your account.

The money will be transferred to your designated account at another bank for a fee of JPY 529.
If the amount of money in your account is JPY 529 or less, it will be transferred free of charge.

Call Shinsei PowerCall*1 to get the account closure request form.

Fill in, sign (or affix your registered seal), and mail the form to us.

Your account will be closed in 10 days after your mail the form as long as the form is perfectly filled in.



Before contacting the call center, customers who transferred the money in their account so as to close their account by phone are requested to confirm that the money transfer is successfully done to empty the account.

*1 For personal identification we will confirm your account number (3 digit branch code + 7 digit account number), 4 digit PIN code, and birthday (MMDD) for verification.
Please contact Shinsei PowerCall (Call center) at Toll-free: 0120-456-022(8:30am~17:30pm Weekdays and Saturdays)
From the US and Canada: (Toll-free) 1-866-744-6734
From foreign countries other than the USA and Canada: +81 3 5954-7763 (Phone charges will apply)

*2 There may be some cases where customers are required to follow the account closure procedures by post or at a branch instead of by phone.

If you are currently overseas; please click here.

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