By entering your account information we will be able to comply with your requests such as closing bank accounts and reissuing cards. Please follow the instructions printed below.
*Please make sure to read "About Request Procedure Form " before using this service.
Sending your Registered(Alert) Email Address
Enter your registered(Alert) email address and click "Send".
Receive email for Request Procedure Form
Receive the email, (as shown below ) from the email address you sent to us at STEP1 .
Subject :【Shinsei Bank】 Notification email for Request Procedure Form
At this stage, we will not be able to confirm if the email address you entered matches your registered alert email address . In case the email address does not match, you will not be able to proceed with this procedure form.
*If you have not received this email please check your registered alert email address and enter your alert email address again from the initial request form and send it to us.
*You will receive this email from the email domain "@shinseibank.com " When setting designated email domains, please allow the following domains ; "@shinseibank.com"and "@ml.shinseibank.com".
Submit your Request Procedure Form
When you receive the "Request Procedure Form", please proceed to the URL link attached in the message and enter the following required information in the form, and click "Send".
・Your Requested inquiry
・Your Name in full (in alphabet)
・Your Account Number (as shown on your cash card)
・Your Registered Address
・Your Date of Birth
Receive Acknowledgement email for your Request
Receive an email, titled as below to from the email address you sent to us at STEP 3 .
Subject:【Shinsei Bank】Acknowledgment (email address) of your Procedure Request Form
At this stage, we will not able to confirm if the email you entered matches your registered alert email address. In case the email address does not match, you will not be able to proceed with this procedure form.
Receive email for Completion of your Request
You will receive Completion of your Request email to your registered (alert) email address.
Thank you for your cooperation.
Your feedback is very valuable to us and helps us to improve our service.
Send us your comments.
Please input your comments and click on 'Send' button.
Please click ' X ' button to close this box.
*Please note that we are not able to answer your inquiries via this form so
please do not send us your account information, personal information, etc.