FAQ

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What are the conditions for closing my account with Request Procedure Form.

You will be able to close your account with the Request Procedure Form. Please bear in mind conditions will apply.

(1) The request will only be accepted by the account holder.
(2) You are able to receive email(s) from Shinsei Bank at your registered alert email address used exclusively by you. You may not share this email address with other family members.
(3) The information(※1) entered by the customer matches the information on record with Shinsei Bank.
(4) The customer is over 18 years old.
(5) The balance of the entire account (savings, time deposits) for all currencies is 0 yen.
(6) Interest for savings account has not accrued for this month.
(7) You do not have a GAICA Flex prepaid card.

(※1) Customer information: Name in full, account number (as embossed on your cash card), registered address, telephone number, registered email address, date of birth.
※If the information does not match, you will not be able to close your account by Request Procedure Form. Please contact the call center or visit the branch.

【Shinsei PowerCall】
0120-456-022
Please communicate with the representative
※Available Weekdays and Saturdays 8:30 a.m. to 5:30 p.m.

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