FAQ

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What should I do if I have lost my smartphone which has my Smartphone Authentication registered on it?

We will need to suspend the Smartphone Authentication on your smartphone right away.
Please contact us at Shinsei PowerCall (call center) with your account number and 4 digit PIN code at hand.

【Shinsei PowerCall】
Please call 0120-456-858
Please speak with the representative.
※(Hours: Weekdays/Saturdays 8:30 ~ 17:30).

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