I forgot my "PowerDirect password" or what should I do if I’m locked out of the Internet Bank? - Frequently Asked Questions

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I forgot my "PowerDirect password" or what should I do if I’m locked out of the Internet Bank?

If you have forgotten your PowerDirect password please contact Shinsei PowerCall to reset your PowerDirect password via automated voice system.

<Shinsei PowerCall>
【From Japan】
0120-301-231(Available 24/7) *Toll-free
※Please follow the voice guidance.

【From the US and Canada】
1-866-744-6734(Available 24/7)
*Toll-free

【From overseas other than the US and Canada】
+81-3-5954-7763(Available 24/7)
*Phone Charges apply