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I forgot my "PowerDirect password" or what should I do if I’m locked out of the Internet Bank?
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I forgot my "PowerDirect password" or what should I do if I’m locked out of the Internet Bank?
* Please be sure to check: In-store, contact center and other services to prevent the spread of the COVID-19
If you have forgotten your PowerDirect password please contact Shinsei PowerCall to reset your PowerDirect password via automated voice system.
<Shinsei PowerCall>
【From Japan】
0120-301-231(press *77 for English assistance)(Available 24/7)
*Toll-free
【From the US and Canada】
1-866-744-6734(press *772 for English assistance)(Available 24/7)
*Toll-free
【From overseas other than the US and Canada】
+81-3-5954-7763 (press *772 for English assistance)(Available 24/7)
*Phone Charges apply
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