Frequently Asked Questions


I haven't received my Security Code Card.

Your Security Code Card is sent to your registered address.
You may have received a Redelivery Notice from the post office if you were absent.
If that is the case, your Security Code Card will be held at the post office.Please contact the post office for a redelivery.
If you have not received a redelivery notice or if you need to update your address please contact 0120-456-022(press *81 for assistance)(Hours:8:00am to 9:00pm/365days)

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