Frequently Asked Questions

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What is "PowerDirect password"?

The PowerDirect password is a 6 to 12 character alphanumeric password chosen by the customer when accessing PowerDirect (Internet Banking) account. If you are accessing your account for the first time, your PowerDirect password will be your 8 digit date of birth (YYYYMMDD) . In event you have forgotten your PowerDirect password, please contact 0120-301-231(press *77 for English)(Available 24/7) and reset your PowerDirect password via automated voice system.
*Please be reminded that the PowerDirect password is case sensitive (capital letters and lower case letters will be distinguished). The password will only be used when accessing PowerDirect.

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