Frequently Asked Questions

Details

How do I change my address/phone number ?

①Update via Shinsei PowerDirect (Smartphone Authentication).
Please input your full address including postal code.

*In some circumstances, you may be required to register by post.
In such cases, please contact our call center to request the necessary documents.

②Update via our call center.
Please contact 0120-456-022 (press *32 for English assistance) (Business Hours:8:00am to 9:00pm/365days)
Your registered details will be updated over the phone.

*In some circumstances, you may be required to register by post.

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