The following factors can be the cause of this problem:
①Entered wrong account number
②Entered incorrect Power Direct password
・In case you forgot your 4 digit PIN, please make a request for reissue of your PIN via Procedure request form.
・In case you forgot your 4 digit PIN, contact the following number to have your new PIN reissued. 0120-456-272(Hours: Weekdays/Saturdays 8:30 ~ 17:30).
※Please follow the voice guidance.
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