FAQ

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After meeting the requirements for the new stage, when will the new stage start?

Stages will be reviewed once a year according to the "Eligibility Requirements". Average annual balance or transactions will be evaluated at the end of each year, and each customer will be assigned the applicable stage from February of the following year to January 2years later.

In addition, after meeting the requirements for the new stage, each customer will be assigned the applicable stage 2 months after.without waiting for the next year.

For example, a “Shinsei Standard” customer who meets the requirements for “Shinsei Silver” in April will be upgraded to the Silver stage on June 1st.
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