FAQ

Details

What should I do if the following error message is displayed when I click on “New Transfer” option when making a transfer via Power Direct? “This service is currently unavailable. Please wait for a while and perform the procedure again. (CME0004)”
This error message is usually caused by the internet environment.

First, please check your internet environment and the system requirements for PowerDirect.
Click here to find the system requirements for Shinsei PowerDirect.

If your Internet environment satisfies the system requirements, please try the following.

・Clear the cache of your browser
How to clear the cache of my browser? (only for PC browser)

・Reboot your PC or Smartphone

・Change the browser to others which meet the system requirements for PowerDirect

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