FAQ
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Are application forms and brochures available in English?Yes, they are. Our account starter kit and account application forms are available in English. If you wish to apply for a home mortgage, the related brochures and forms are also...
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Can a corporation open a PowerFlex account?No. The PowerFlex account is only available to individual customers and business use is not permitted.
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Can I open a joint account for my family or a shared account ?No. The SBI Shinsei Bank does not offer a joint account. The PowerFlex account is only available for individual customers and only one account is allowed per customer. ...
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Can I open an account if the address on my identification document is different from my present address?The address on your identification document must be the same as your present address. Please open an account after you have made the necessary changes on your identification doc...
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Do I need a personal seal (hanko) to open an account?No, a personal seal(hanko)is not mandatory. You can open a PowerFlex account with your signature. Click here for further details on opening your account. ...
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How can I open an account?You can open your account by postal mail. No need to visit a branch. Please check here for details.
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Am I eligible to open an account?The PowerFlex account is available for customers residing in Japan and only one account is allowed per customer. The following conditions are required for potential account h...
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How is the PIN decided for the cash card?Your PIN will be set by SBI Shinsei Bank at random and sent to your registered address by non-forwardable tracked mail. You can change your PIN 24/7 by automated voice guida...
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How long does it take to open an account by post?It will take approximately 2-3 weeks to receive your cash card and PIN after you send the application form. Please note that it may take longer during busy periods such as campa...
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I want all my postal mail such as my cash card to be sent to a different address from the one which I have registered.We can only send your cash card and postal mail to your registered address.