FAQ
Search by keyword
Search result of 'what'
-
What are the advantages of the PowerFlex account?PowerFlex account is just right for foreign residents in Japan. • ATMs available all over Japan. *Please click here for details. • PowerCall(call center) an...
-
What kind of identification documents do I need to apply for an account?・Please click here for details regarding identification documents required when opening an account by postal mail Customers who wish to use overseas remittance service are re...
-
What is the domestic bank code for SBI Shinsei Bank?The domestic Japanese bank code for SBI Shinsei Bank is 0397. For branch codes, please click here.
-
What do I need to bring when I visit one of the Bank's branches to make a transaction or to change my account details ?Please bring your cash card and your personal seal if you have registered your seal with the bank. Please also note that you need to show your Residence card (or Special Perma...
-
Are there any specifications on what kind of computers or browsers to use Internet Banking?For the best user performance, please use the following OS and browsers: Please click here for details
-
I forgot my "Power Direct password" or what should I do if I’m locked out of the Internet Banking?If you have forgotten your Power Direct password, please reset it by the following ways. < PowerDirect Password Password Reset Page (Online) > Please refer to a FAQ to r...
-
What does "initial password" mean?"Initial password" is your date of birth in 8-digit numbers (YYYYMMDD). You will need this when you login to Power Direct(Internet banking) for the first time, or when your Powe...
-
What is "Power Direct password"?The Power Direct password is a 6 to 12 character alphanumeric password chosen by the customer when accessing Power Direct (Internet Banking) account. If you are accessing your ...
-
What is a Security Keyboard?The Security Keyboard is a function that allows you to safely input PIN and passwords onto the screen. It is much safer than using your computer keyboard because it leaves no op...
-
What is the 4-digit PIN you type in when using Power Direct?This is the same PIN which you use at the ATM.