FAQ

It will take approximately one week, depending on the day you place the order. Also, please note that it may take longer during busy periods such as campaign periods when we rec...

There is no account maintenance fee or minimum balance. If there should be change in policy, we will notify our customers in advance.

PowerFlex account is just right for foreign residents in Japan. • ATMs available all over Japan. *Please click here for details. • PowerCall(call center) an...

・Please click here for details regarding identification documents required when opening an account by postal mail Customers who wish to use overseas remittance service are re...

You can close your account by postal mail or by Procedure Request Form . Please note that you will be required to provide another Japanese bank account information to trans...

There are no charges for closing your account.For customers wishing to close their account from overseas, please click here for details. ...

You can use your SBI Shinsei Bank cash card at numerous domestic ATM locations. The following ATMs are available 24/7 for deposits, withdrawals and balance inquires; ♦Seven ...

The daily withdrawal limit is set at 500,000 yen for domestic partner bank ATMs. You can change your daily withdrawal limit from 0 yen Up to 2,000,000 yen(in 10,000 yen increme...

There is no limit for deposits made into PowerFlex accounts. However, please note partner ATMs may have set deposit amounts(usually 500,000 yen) per transaction. In that case, ...

Depending on the customer's account stage, domestic fund transfers made on Online Banking (Power Direct) are free of charge (reimbursed) up to 50,10,5,3 or 1 times per month. >...