FAQ

It will take approximately one week, depending on the day you place the order. Also, please note that it may take longer during busy periods such as campaign periods when we rec...

...policy, we will notify our customers in advance.

...lable in English. • Up to 50 free domestic online transfers* available from Power Direct (internet banking) for Diamond stage customers *Please click here for details....

...an account by postal mail Customers who wish to use overseas remittance service are required to notify their Individual Number, also called "My Number". Please click here for d...

...ote that you will be required to provide another Japanese bank account information to transfer your remaining balance. Please also note that foreign citizens leaving Japan (non...

There are no charges for closing your account.For customers wishing to close their account from overseas, please click here for details. ...

... ATMs (located in FamilyMart stores etc), AEON Bank ATMs, Patsat ATMs, and Japan Post Bank and Post office ATMs. Please click here for details. ​​【Applicable affiliated con...

... at Seven Eleven convenience stores and Ito Yokado super markets. ♦E-net ATMs：available at FamilyMart, Daily Yamazaki, and Lawson+Three-F convenience stores. ♦Lawson ATMs：av...

...ithdrawal limit from 0 yen Up to 2,000,000 yen(in 10,000 yen increments) on Power Direct(Internet banking) or contact 0120-456-022 (Hours：8:30am to 5:30pm/Weekdays and Saturday...

There is no limit for deposits made into PowerFlex accounts. However, please note partner ATMs may have set deposit amounts(usually 500,000 yen) per transaction. In that case, ...