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What will happen if I enter the incorrect password?Your Internet banking account will be locked if you enter the incorrect password several times in succession. Please contact 0120-301-231 (Available 24/7) and reset your passwo...
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What is the deadline for making a same day domestic transfer?This will depend on how the fund transfer would be made. ■Fund Transfers from Power Direct (internet banking) ・Fund transfers made between SBI Shinsei Bank accounts ...
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What is the timeline for the monthly free transfers?The monthly free transfer will be reset at 0 a.m. on the first of the month. Please note that if a transfer processed with incorrect information should be rejected by the benefi...
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What are the conditions for the number of free domestic fund transfers I get per month on Internet banking?Depending on the customer's account stage, domestic fund transfers made on Online Banking (Power Direct) are free of charge (reimbursed) up to 50, 10, 5, 3 or 1 times per month...
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What characters can I use to enter 'remitter' and 'beneficiary' information?Characters which can be used: Both single-byte and double-byte characters can be used. *Single-byte characters or lower case characters will be switched to double-byte or upper...
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What is a "Kumimodoshi"?We will assist you over the phone. Please contact us via Web Consultation Form with your contact number which we can reach you at so that we will call you back. ...
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What currencies are available for Time Deposits ?Fourteen currencies are available for Time Deposits: JPY, US dollar, Euro, Canadian Dollar, Australian Dollar, New Zealand Dollar, Sterling Pound, Hong Kong Dollar , Singapore ...
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What kinds of FX Buy/Sell transactions are available ?The following FX Buy/Sell transactions are available: 1) JPY to foreign currency 2) Foreign currency to JPY 3) Cross currency transactions. Please note foreign currency trans...
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About what period of time can I inquire for the details of debit and credit entries ?You can confirm your debit and credit entries on the "Activity" option in the "Accounts" tab. You can view the latest 10 transactions right away. If you would like to confirm t...
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What are security measures for Power Direct?Please click here to learn about our security measures. If you suspect fraudulent transactions, please call us at 0120-456-022 (24hrs/365days). ※Please follow the voice guid...