FAQ
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Where do I change the maturity option for the 2 Weeks Maturity Deposit?After logging in, please click on "Yen Deposit" and click on maturity option for your "2weeks maturity Deposit".
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Where do I check the balance for 2weeks Maturity Deposit and Yen Time Deposit?After logging in, please click on "Yen Deposit" and confirm your balance at "2weeks maturity Deposit".
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How can I delete the messages in the Notification Box?You cannot delete the messages in the Notification Box.
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What should I submit if I am required to submit a passbook copy to an public institution, etc?If you are requested by a public institution, etc. to submit a passbook, and the required details are only the account number, branch number and account holder's name, please su...
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[Smartphone authentication service] What procedure do I need to do when changing to another smartphone?STEP 1) Please deregister Smartphone Authentication on your old device If you change to another smartphone, you will be required to deregister from the smartphone authenti...
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How do I open an account for foreign citizen under 18 years old?...y mail For customers under the age of 18, either of the parents must have an account at SBI Shinsei Bank. Please be aware that the funds must belong to a minor. ・If the...
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【GoRemit】How do I change the language (Japanese⇔English) for the SMS messages sent by GoRemit?We will only be able to change the language settings (Japanese⇔English) over the phone. Please contact us on the number below. GoRemit Overseas Remittance Service: 0120-22...
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Please tell me the contents that can be processed online or via automated voice system without having to wait for my call to be connected.Please click the channel for your desired procedure from the list below. Category Inquiry Channel Regarding Internet Banking ・Unlock and Reset Internet...
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Please tell me how to make a reservation to receive a call back from SBI Shinsei Bank via the received SMS....ia Email and call you back by the following business day. Please note that we may not be able to call back by the following business day if there are many inquiries or after co...
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What should I do if the following error message is displayed when I click on “Beneficiary Bank” option when making a transfer via Power Direct? “This service is currently unavailable. Please wait for a while and perform the procedure again. (CME0004)”This error message is usually caused by the internet environment. First, please check your internet environment and the system requirements for Power Direct. Click here ...