FAQ
Search by keyword
Search result of 'to'
-
[Go Remit online remittance service (smartphone app) * For individual customers] The password re-registration screen does not appear even when I click on the URL from the email that arrived after resetting the login password. Please tell me what to do.Please perform the password reset operation from the top of the app again. The link in the email is valid only once, so it will be invalid if accessed multiple times. In add...
-
【GoRemit Online Overseas Remittance Service(Smartphone app)】 How do I register my PowerFlex account information on the GoRemit app?Please follow the procedure below: 1) Login to your GoRemit app 2) Tap on the menu (3 horizontal bar icon) on the upper left-corner of the app 3) Select “Procedures” 4) Select ...
-
【GoRemit Online Overseas Remittance Service(Smartphone app)】 How do I make foreign currency remittance to a Japanese financial institution?Foreign currency remittances can be made to Japanese financial institutions if the foreign currency remittance is withdrawn from the same foreign currency* of your PowerFlex for...
-
【GoRemit Online Overseas Remittance Service(Smartphone app)】Is it possible to make a Japanese yen currency remittance to a Japanese financial institution?Japanese yen remittances are only possible if the remittance is made to a beneficiary who is a non-resident of Japan. Please confirm with the beneficiary and/or with the benefic...
-
What should I do if I have lost my smartphone which has my Smartphone Authentication registered on it?We will need to suspend the Smartphone Authentication on your smartphone right away. Please contact us at PowerCall (call center) with your account number and 4 digit PIN code ...
-
Will I be able to use Power Direct (Smartphone Authentication) without using a smartphone?...or access. Please click here to login to Power Direct (Smartphone Authentication)
-
Is it safe to login to Power Direct(online banking) without using my PIN or Security Code Card?【For Customers who have registered for smartphone authentication.】 If you register for Smartphone Authentication Service, after certain transactions such as transfers, a push...
-
What should I submit if I am required to submit a passbook copy to an public institution, etc?If you are requested by a public institution, etc. to submit a passbook, and the required details are only the account number, branch number and account holder's name, please su...
-
[Smartphone authentication service] What procedure do I need to do when changing to another smartphone?STEP 1) Please deregister Smartphone Authentication on your old device If you change to another smartphone, you will be required to deregister from the smartphone authenti...
-
How do I open an account for foreign citizen under 18 years old?... an account by mail For customers under the age of 18, either of the parents must have an account at SBI Shinsei Bank. Please be aware that the funds must belong to a minor. ...