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【GoRemit Online Overseas Remittance Service(Smartphone app)】Is it possible to make a Japanese yen currency remittance to a Japanese financial institution?Japanese yen remittances are only possible if the remittance is made to a beneficiary who is a non-resident of Japan. Please confirm with the beneficiary and/or with the benefic...
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What should I do if I have lost my smartphone which has my Smartphone Authentication registered on it?We will need to suspend the Smartphone Authentication on your smartphone right away. Please contact us at PowerCall (call center) with your account number and 4 digit PIN code ...
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Will I be able to use Power Direct (Smartphone Authentication) without using a smartphone?Power Direct (Smartphone Authentication) is available on the PC without using a smartphone. Your account number, Power Direct password will be required for access. Please cl...
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Is it safe to login to Power Direct(online banking) without using my PIN or Security Code Card?【For Customers who have registered for smartphone authentication.】 If you register for Smartphone Authentication Service, after certain transactions such as transfers, a push...
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Where do I change the maturity option for the 2weeks Maturity Foreign Currency Deposit?After logging in, please click on "Foreign Currency Deposit " > "Statements and Procedures" > "Maturity Option" right next to the product that you have set up.
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Where do I confirm the balance for 2weeks Maturity Foreign Currency Deposit and Foreign Currency Time Deposit?After logging in, please click on "Foreign Currency Deposit " > "Statements and Procedures". You can confirm the products that you have set up.
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Where do I change the maturity option for the 2 Weeks Maturity Deposit?After logging in, please click on "Yen Deposit" > "Statements and Procedures" > "Maturity Option" right next to the product that you have set up.
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Where do I check the balance for 2weeks Maturity Deposit and Yen Time Deposit?After logging in, please click on "Yen Deposit" > "Statements and Procedures". You can confirm the products that you have set up.
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How can I delete the messages in the Notification Box?You cannot delete the messages in the Notification Box.
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What should I submit if I am required to submit a passbook copy to an public institution, etc?If you are requested by a public institution, etc. to submit a passbook, and the required details are only the branch number, account number and account holder's name, please su...