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What should I do if there is an error saying my account is suspended when making a fund transfer on Internet banking?There may be several reasons why restrictions are placed on your account. Please refer to the chart below. Reasons of account restrictions Procedures for liftin...
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[Go Remit online remittance service (smartphone app) * For individual customers] The password re-registration screen does not appear even when I click on the URL from the email that arrived after resetting the login password. Please tell me what to do.Please perform the password reset operation from the top of the app again. The link in the email is valid only once, so it will be invalid if accessed multiple times. In add...
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What should I do if I have lost my smartphone which has my Smartphone Authentication registered on it?We will need to suspend the Smartphone Authentication on your smartphone right away. Please contact us at PowerCall (call center) with your account number and 4 digit PIN code ...
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What should I submit if I am required to submit a passbook copy to an public institution, etc?If you are requested by a public institution, etc. to submit a passbook, and the required details are only the branch number, account number and account holder's name, please su...
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[Smartphone authentication service] What procedure do I need to do when changing to another smartphone?STEP 1) Please unregister Smartphone Authentication on your old device If you change to another smartphone, you will be required to unregister from the smartphone authenti...
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What should I do if the following error message is displayed when I click on “Beneficiary Bank” option when making a transfer via Power Direct? “This service is currently unavailable. Please wait for a while and perform the procedure again. (CME0004)”This error message is usually caused by the internet environment. First, please check your internet environment and the system requirements for Power Direct. Click here ...