Frequently Asked Questions
Opening your account
What are the advantages of the PowerFlex account?
PowerFlex account is just right for foreign residents in Japan.
• ATMs available all over Japan.
*Please click here for details.
• ATM withdrawals are free of charge for Gold and Platinum customers.
• Shinsei PowerCall(call center) and Shinsei PowerDirect(internet banking) are available in English.
• Up to 10 free domestic online transfers* available from Shinsei PowerDirect (Internet banking) for Platinum stage customers
*Please click here for details.
• Yen deposits
• Foreign currency deposits in the 13 currencies
Transactions can be made at exchange rates close to market rates.
| US dollar | Singapore dollar |
| Euro | South African Rand |
| Canadian dollar | Norwegian krone |
| Australian dollar | Chinese yuan |
| New Zealand dollar | Brazilian real |
| Pounds sterling | Turkish lira |
| Hong Kong dollar |
【Important Notice】
From October 7th, 2018 our domestic partner ATM withdrawal fees will change according to the customer's stage. Standard stage customers will be charged 108※ yen (incl. tax) per withdrawal. Gold and Platinum Stage customers will be able to withdraw from the ATM free of charge. Please confirm the details on the link below:
*From October 1st 2019, due to the increase in the consumption tax rate , ATM fees will be changed to 110 yen per withdrawal. Please click here for details.
