Frequently Asked Questions

Closing an account

Can I close my account without going to a Bank branch?

You can close your account by postal mail or by Request Procedure Form.

Please contact 0120-456-022 (Hours:8:30am to 5:30pm/Weekdays and Saturdays)for further information.
Please note that you will be required to provide another Japanese bank account information to transfer your remaining balance.
Please also note that foreign citizens leaving Japan (non-residents of Japan) are required to close their account before leaving.

Certain condtions will apply for closing your account by Request Procedure Form.
Please confirm the details here


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