FAQ

Details

Can I close my account without going to a Bank branch?
You can close your account by postal mail or by Procedure Request Form .

Please note that you will be required to provide another Japanese bank account information to transfer your remaining balance.
Please also note that foreign citizens leaving Japan (non-residents of Japan) are required to close their account before leaving.

Certain condtions will apply for closing your account by Procedure Request Form.
Please confirm the details here .

<Regarding free withdrawals for all customers from ATMs at affiliated convenience stores, etc.>
From 6th February 2023 , the withdrawal fee from ATMs at affiliated convenience stores, etc. for all customers who hold an account with us is free of charge. Standard stage customers are limited to 5 free withdrawals a month, however to commemorate the change of the Bank's name, standard stage customers will also be able to enjoy unlimited free withdrawals until 6th April 2024.
*Please click here for details.

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