Frequently Asked Questions

Opening your account

How long does it take to open an account?

It will take approximately 10 working days to 2 weeks to receive your cash card, Internet Security Code Card, and PIN after you send the application form. Please note that it may take longer during busy periods such as campaign periods when we receive more applications than usual.

Open an account by mail

If you visit one of our branches, it will be possible to open an account and receive your cash card on the same day. Please note your Internet Security Code card will not be issued at the branch and will be sent by postal mail to your registered address (which will be sent in approximately 1 week). In addition, some branches are not available for account openings, please check the link below for applicable branches. 



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