Frequently Asked Questions

Changing your address

How do I change my address/phone number ?

Please update via Shinsei PowerDirect.

After loging in, please follow the instruction below:

1) Click [Registered Information] menu
2) Select [Change Registered Address/telephone number]
3) Please input your full address including postal code.

(※)”Registered information” will be displayed after click “Customer Support” if you login with your smartphone.

The procedure will be completed in approximately 2 business days.

Please also refer to the following link to see our How-to Guides.

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